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Table of Contents
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1.
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Z-COMM provides a simple multi-party audio/video conferencing
service through the public Internet. This service can be accessed
from anywhere on the Internet using desktop or mobile personal
computers. The main features of Z-COMM include:
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Multi-party Video Meetings - Interact with multiple colleagues and friends with
full audio/video capabilities
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Shared Whiteboard - Share whiteboard and PowerPoint presentations
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Application Sharing - Share any Windows application
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File Transfer - Instantly send and receive files
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Instant Messaging - Instantly send and receive text messages, maintain contact list
and see who is coming online
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Voice Connect Technology (VCT) - Instantly talk to another
Z-COMM user |
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WebShare -- Guide other users through web sites |
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Floor Control - When in a video meeting, as a host you can control user privileges
such as sending video, whiteboard access, and application sharing control |
With Z-COMM's unique Any-BandwidthT and Any-FirewallT
Technologies, Z-COMM ensures the best possible audio and
video quality over any Internet connection and across any firewall.
Z-COMM runs on standard personal computers running Microsoft
Windows Operating Systems. The minimum system requirement is:
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Windows 98/ME/2000/XP
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400MHz Intel/AMD CPU with 128MB RAM |
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Microsoft .Net Framework 1.1 |
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Direct X 8.0 or later
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1024 x 768 display resolution
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Internet connection (broadband connection such as Cable, DSL or T1 needed for multi-party
audio/video meetings)
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Sound card and headset (or microphone and speakers) |
A web cam or a digital camcorder is needed in order to send video.
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2.
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2.1
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Check for .Net
2.0 Framework Installation
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For the Z-COMM Desktop Version to run, the Microsoft
.Net Framework 2.0 must be installed on your computer. If you do
not know if .Net 2.0 Framework is installed, click the Check
for .Net Framework Installation button to download
a diagnostic tool that will look for it on your computer.
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After the download is complete, double click the DotNetVersionChecker.exe
file to check for the .Net 2.0 Framework. If version 2.0.50727 is
listed under ther Installed .NET Runtime(s) section, then you have
.Net 2.0 installed and you may continue to
Install Z-COMM. If O.K. is not checked, Click
Here for help Downloading and Installing Microsoft .Net 2.0 Framework. |
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Figure 1: .Net Framework Check Screen
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If you do not have the .Net 2.0 Framework on your computer, click
Install the latest Version of the .Net Framework button. You
must restart your computer after installing the .Net 2.0 Framework.
Click Here for help with installing .Net on your computer. |
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2.2
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After Downloading
the .Net Framework, click on the dotnetfx2_0.exe file to run the
installation. The install wizard will take you to the license agreement.
After selecting I Agree, click Install. After the install is done,
restart your computer and you may then continue Installing
Z-COMM.
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2.3
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Click the Download Now button to download the ZCOMM.msi
install file. Take notice where the ZCOMM.msi file is being
downloaded to. |
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Locate the ZCOMM.msi
install file and double click it. The first screen will welcome you
to the Z-COMM installation. Click Next to continue. |
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Figure 2: Welcome Screen
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Next, the Z-COMM License Agreement will come up. To continue
with the installation, you must Agree to the terms of service. Click
Next to continue. |
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Figure 3: License Agreement
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It is recommended not to change the default installation folder
for Z-COMM. Choose who you would like to have access to Z-COMM
by selecting Everyone or Just Me. |
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Figure 4: Installation Path
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Click Next to confirm the installation. After Z-COMM installs,
you may close the setup wizard. |
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Figure 5: Installation Confirmation
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To start Z-COMM, double-click the shortcut icon on the desktop. |
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2.4
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To uninstall Z-COMM, Click on Start Menu -->
All Programs --> Z-COMM --> Uninstall Z-COMM.
You can also un-install Z-COMM by using the Add/Remove Programs
under the Control Panel.
Figure 6: Un-Installing Z-COMM
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2.5
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To run Z-COMM successfully on Windows Vista
the program needs to be ran under the Administrator privileges. To
run Z-COMM as an Administrator do the following:
- Navigate to the Z-COMM Installation folder (usually C:\Program
Files\Z-COMM\)
- Right-click the Z-COMM.exe file and select "Properties"
- In the Z-COMM Properties dialog box select the "Compatibility" tab
- On the "Compatibility" tab locate the "Compatibility Mode" section
- Check the box labeled "Run this program in compatibility mode for:"
- Select "Windows XP (Service Pack 2)" from the drop-down list
- Locate the "Privilege Level" section at the bottom
- Check the box labeled "Run this program as an administrator"
- Click the "Apply" button and close the Z-COMM Properties dialog box
Figure 7: Running Z-COMM as Administrator
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3.
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Member Login
| The member login screen comes
up by default after double-clicking the Z-COMM icon
on the desktop. Members (registered users) login to Z-COMM
by providing their User ID and password. Member logins allow
the user to access contact list features and host meetings.
To login as a member, enter your username and password then click Login.
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Figure 8: Memeber Login
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Guest Login
| Guests may only login to meetings
that are hosted by Z-COMM members.
To enter a meeting as a guest:
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Click the "Login As Guest" checkbox to show the Guest login screen. |
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Enter the Meeting Name and Password of the meeting you would like to join. |
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Enter the Display Name you would like to use during the meeting. |
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Click Login to enter the meeting. (The meeting must be started by a Host in order
for guests to enter the meeting) |
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Figure 8.1: Guest Login
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4.
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| This is Z-COMM's main contact
window. From this window you can access all of Z-COMM's
instant messaging capabilities including, but not limited to,
text chat, file transfers and Voice Connect. Settings, online
status, meeting tools and other menu items are accessible from
this window. This section will focus on instant messaging features
and the general Z-COMM layout. |
Figure 9: Main Contact Window
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4.1
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Menus |
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File
Under the File dropdown, change settings, skins, online status, view profile and
exit the program actions are accessible. Under my status, you may choose Available,
Away, or Do Not Disturb.
My Profile will display information about the user to other
users on the Z-COMM system. This can be made private
or public.
Under the Password Recovery section you can change your password
recovery question and answer. This is used to retrieve your
password (Located under Help->Password Recovery on the Login
screen). |
Figure 10: File Dropdown
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Skins
Here you can change the color scheme (skin) of the entire application.
Figure 10.1: Skin Selection
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Meetings
Under the Meetings Dropdown you can Join A Meeting, Start a Quick Meeting and access
the Meeting Manager. View Scheduled Meetings and Schedule a New Meeting are also
available here. The Exit Meeting selection will become enabled when in a meeting.
In the Meeting Manager you can Schedule A New Meeting, View Scheduled Meetings,
View Meeting History, Manage Meeting Guest and Manage Meeting Groups. |
Figure 11: Meetings Dropdown
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Tools
When not in a meeting, Add a New Contact, Chat Rooms, Announcements
and the Account Manager are available. The Mute Audio, Pause
Video, Whiteboard, Application Sharing, Advanced Web Share and
the Conference Call functions will be covered later in the manual.
As an Account holder, the Account Manager allows you to View your Current Users,
View the Users Currently Logged In, View the Current Meeting Activity, View and
Add Announcements and View the Text Chat History for your users.
Figure 12.1: Chat Rooms Panel
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Figure 12: Tools Dropdown
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Help
Under the Help menu you have the following: FAQ's (Frequently
Asked Questions), Firewall Test, Attendee Types, Support Desk,
User Manual and About Z-COMM.
In the FAQ's section you can submit a new FAQ, view current
FAQ's or search through already submitted FAQ's.
Figure 13.1: FAQ's
The firewall test will help troubleshoot connectivity issues between users.
Figure 13.2: Firewall Test
When a user fills out the support form, an email is sent to our support staff.

Figure 13.3: Support Desk |

Figure 13: Help Dropdown |
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4.2
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The contact list shows online and offline contacts. You can manage
contacts as well as utilize the instant messaging features from
here.
To add a contact, from the Tools menu select "Add Contact".
A window will open allowing you to type in the Z-COMM Member
ID that you would like to add to your contact list. Enter the Member
ID and click Add. When a contact is added, that contact will be
pending until the user accepts your request to add them to your
contact list.
To delete a contact, you may right-click on the contact that you
would like to delete then select "Delete Contact". You
will be asked to confirm the deletion.
Blocking a contact will block incoming text messages, file transfers
and Voice Connects from that user. It will also make you appear
offline on that users contact list. To block a contact, you may
right-click on the contact you would like to block and select "Block
Contact".
Notifications for contact's online/offline status can be configured
in the Setting Window (see "Settings" section below).

Figure 14: Contact Signing On Notification

Figure 14.1: Send Text Message To Online Contact

Figure 14.2: Contact Signing Off Notification
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Sending
A Text Message |
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To send a text message, double-click a contact's name (or right-click the contact
and select "Send Text Message") and the text message window will open.
From the send text message window, you can change the text color and boldness by
clicking the appropriate buttons. You may also save your chat conversation by clicking
the button with the floppy disk on it. You may also print your chat conversation
by clicking the print button.
There are five options to choose from in the text message window: Send a File, Send
an Email, View Contact's Profile, Invite Contact to 1 on 1 Video Session, Start
Voice Connect. These functionalities are described below
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Figure 15: Text Message Window
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Sending
A File
To send a file to another user, click the "Send File" button in the text
message window (or right-click on the contact in your contact list and select "Send
File"). This will bring up a file browser. Select the File to send and click
enter. A window will come up showing the status of the transfer. The transfer may
be canceled from this window.
Sending
An Email
An email may be sent to a contact by clicking the "Send Email" button
in the text message window. Doing this will bring up your default email program.
View
Contact Profile
To view the profile of another user, click the "View Profile" button in
the text message window (or right-click on the contact in your contact list and
select "View Profile").
Invite
Contact to 1 on 1 Video Session
To invite a contact to a 1 on 1 video session, click the "Invite User to 1
on 1 Video Session" button in the text message window (or right-click on the
contact in your contact list and select "Invite to 1 on 1"). The 1 on
1 Video Session is like a regular meeting with voice and video but lacks the collaboration
tools you get with a Quick or Scheduled Meeting.
Voice Connect
To invite a contact to a Voice Conncect Session, click the "Start
Voice Connect" button in the text message window (or select
the contact in your contact list and press the Space bar). Voice
Connect allows Z-COMM users to talk to other users. When
contacting a user with Voice Connect, the other user will be
asked to accept the Voice Connect request. After accepting,
two users may talk with each other. Under the settings window,
which will be covered later in the manual, you can automatically
accept Voice Connect requests from other users. To end the Voice
Connect session, click exit on the small window that appears
after connecting.

Figure 17: Voice Connect Invitation

Figure 17.1: Active Voice Connect Window
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Figure 15.1: Text Message Tools
Figure 16: 1 on 1 Video Session Panel
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5.
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In a video meeting, registered members and guests can join in to communicate through
audio, video, text messages, web sharing, whiteboard, application sharing and desktop
sharing. Each attendee of a video meeting has one of the four user types:
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Host: The host has the highest control
over a session such as inviting attendees, changing user types, changing session
configurations and having the ultimate control over the whiteboard and application
sharing. The host sends both audio and video.
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Presenter: The presenter can control
the whiteboard (uploading a PowerPoint file, drawing shapes and turning pages, etc)
and application sharing. The presenter sends both audio and video.
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Speaker: Speakers send both audio
and video but have no control over the whiteboard or application sharing. Speakers
may use the highlighter tool on the whiteboard (described later).
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Audience: Audience members do not
send audio or video and do not have control of the whiteboard, web share or application
sharing.
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The creator of the session is the Host. The Host may promote one attendee at a time
to Presenter status. If there is a current Presenter when an attendee is promoted
to Presenter, the current Presenter will return to Audience status.
The rest of this section describes the various aspects of the video meeting feature.
Figure 18: Main Meeting Window
Figure 19: Other Attendee Video Panel
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This video window shows other users in the meeting. From here, you can adjust the
volume of that user, expand the video window and send that user a text message or
a file. |
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5.1
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There are two types or meetings: Scheduled Meetings and Quick Meetings. Scheduled
Meetings are created in the Meeting Manager.
Quick Meetings are also started from the Meetings dropdown. After clicking Start
Quick Meeting, the Quick Collaboration Meeting window is shown. Select the contacts
you wish to have a meeting with and click the top arrow to put them in the "Contacts
To Invite List". Only contacts whose current status is Available will be shown
in the contacts list. Next, type a meeting name and password for the Quick Meeting
and click Create. The users in the "Contacts To Invite" List will automatically
be sent invitations to the quick meeting.
The default user type for all new meeting attendees is audience.
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Figure 20: Quick Meeting Window
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Invite Users to a Meeting
Once a meeting is created, the host may invite others to join the meeting. To invite
a registered user to join a meeting by User ID, perform the following steps:
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Right-click user's name in contact list.
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Choose "Invite to Meeting" from the small pop-up menu.
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The user will receive the invitation via alert message. |
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The recipient may accept the invitation by clicking "OK" and enter the meeting.
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5.2
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With the correct meeting name and password, any user can join any meeting. To join
an existing meeting, follow these steps:
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Login as a registered user.
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Select Join a Meeting from the Meetings dropdown.
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In the new "Join Meeting" window that pops up, enter the meeting name and password. |
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Click the "Join" button.
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Leaving a Meeting
When you are in a meeting, you can exit the meeting anytime by clicking the "Leave"
button from the main window. However, if you are the host of the meeting, exiting
the meeting will end this meeting and everyone will be forced to leave.
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5.3
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The Meeting Panel displays at the
top of the "Meeting Attendees" section of the Z-COMM
application once a meeting is started. This panel displays the
following:
Meeting Timer (Starts as soon as the meeting is created)
User Name
Meeting Name
User Status (Allows different privileges depending on status)
Pause/Play Video Button
Mute/Un mute Mic Button
Leave Meeting Button

Figure 21: Meeting Panel |

Figure 21.1: Status Change Menu (Host Only)

Figure 21.2: Right-Click Meeting Menu
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Meeting
Statistics
Only the host of a meeting session can view the meeting statistics
for each attendee. Here are the steps to do so:
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Right-click an attendee from the attendee list.
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From the drop-down menu, select "Show Meeting Statistics". |

Figure 22: Attendee Meeting Statistics |
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Change
Attendees's Status
Only the host of a meeting session has the privilege to change other attendee's
status. Here are the steps to do so:
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Left-click an attendee from the attendee list.
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From the drop-down menu, select the desired user type. |
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Request for Status Change
As mentioned earlier, some user types have more privileges than others. For example,
an audience cannot send video or audio while a speaker can send both audio and video,
but has no control over the whiteboard or application sharing. The presenter has
control over whiteboard and application sharing. To request for status change, please
follow the steps below:
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A user may request status change by clicking the status change icon
above their status in the meeting panel. If an attendee wants to have his/her status
changed to a user type with less privilege (e.g., from speaker to audience or from
presenter to speaker), this occurs automatically. Otherwise, the following steps
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A window will appear in the host's application indicating that the user has requested
status change.
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The host may accept or decline the request by clicking on "Accept" or "Decline."
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Once the request is accepted, the new status of the attendee will be displayed.
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5.4
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The Meeting Tools allow access to the collaboration tools including: whiteboard,
application sharing, web share and conference line information. |

Figure 23: Meeting Tools Panel |
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Whiteboard
The Whiteboard consists of a toolbar, a paging section and the shared drawing area.
Different user types have different controls on the whiteboard:
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The Host and the Presenter have full control over the whiteboard. This includes
access to all whiteboard tools and new page creation. |
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Speakers can only use the highlighter to bring attention to an area of the whiteboard
presentation. |
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