Z-COMM v5.0 User Manual
Table of Contents
1.
Introduction
2.
Installation
2.1
Check for .Net 2.0 Framework Installation
2.2
.Net 2.0 Framework Installation
2.3
Installing Z-COMM
2.4
Un-Installing Z-COMM
2.5
Running Z-COMM on Windows Vista
3.
Logging in to Z-COMM
4.
Secure Instant Messaging
4.1
Menus
    File
    Meetings
    Tools
    Help
4.2
Contacts
    Sending A Text Message
    Sending A File
    Send An Email
    View Contact Profile
    Invite Conctact to 1 on 1 Video Session
    Voice Connect
5.
Meeting Features
5.1
Starting A Meeting
 
5.2
Joining A Meeting
5.3
Meeting Panel
    Meeting Statistics
    Change Attendee's Status
5.4
Meeting Tools Panel
    Whiteboard
      Application/Desktop Sharing
      Web Sharing
      Conference Line
 
5.5
Meeting Text Panel
5.6
Bringing Back Lost Panels
6.
Settings
 
6.1
Devices
 
6.2
VCT
 
6.3
Sounds
 
6.4
Messaging
 
6.5
Accounts
 
6.6
Proxy
 
6.7
Other
7.
Legal and Contact Information



1.
Introduction

Z-COMM provides a simple multi-party audio/video conferencing service through the public Internet. This service can be accessed from anywhere on the Internet using desktop or mobile personal computers. The main features of Z-COMM include:

.
Multi-party Video Meetings - Interact with multiple colleagues and friends with full audio/video capabilities
.
Shared Whiteboard - Share whiteboard and PowerPoint presentations
.
Application Sharing - Share any Windows application
.
File Transfer - Instantly send and receive files
.
Instant Messaging - Instantly send and receive text messages, maintain contact list and see who is coming online
.
Voice Connect Technology (VCT) - Instantly talk to another Z-COMM user
.
WebShare -- Guide other users through web sites
.
Floor Control - When in a video meeting, as a host you can control user privileges such as sending video, whiteboard access, and application sharing control

With Z-COMM's unique Any-BandwidthT and Any-FirewallT Technologies, Z-COMM ensures the best possible audio and video quality over any Internet connection and across any firewall.

Z-COMM runs on standard personal computers running Microsoft Windows Operating Systems. The minimum system requirement is:

.
Windows 98/ME/2000/XP
.
400MHz Intel/AMD CPU with 128MB RAM
.
Microsoft .Net Framework 1.1
.
Direct X 8.0 or later
.
1024 x 768 display resolution
.
Internet connection (broadband connection such as Cable, DSL or T1 needed for multi-party audio/video meetings)
.
Sound card and headset (or microphone and speakers)

A web cam or a digital camcorder is needed in order to send video.

   



2.
Installation  

2.1
Check for .Net 2.0 Framework Installation

For the Z-COMM Desktop Version to run, the Microsoft .Net Framework 2.0 must be installed on your computer. If you do not know if .Net 2.0 Framework is installed, click the Check for .Net Framework Installation button to download a diagnostic tool that will look for it on your computer.

  After the download is complete, double click the DotNetVersionChecker.exe file to check for the .Net 2.0 Framework. If version 2.0.50727 is listed under ther Installed .NET Runtime(s) section, then you have .Net 2.0 installed and you may continue to Install Z-COMM. If O.K. is not checked, Click Here for help Downloading and Installing Microsoft .Net 2.0 Framework.
 

Figure 1: .Net Framework Check Screen

  If you do not have the .Net 2.0 Framework on your computer, click Install the latest Version of the .Net Framework button. You must restart your computer after installing the .Net 2.0 Framework. Click Here for help with installing .Net on your computer.
   
2.2
.Net 2.0 Framework Installation

After Downloading the .Net Framework, click on the dotnetfx2_0.exe file to run the installation. The install wizard will take you to the license agreement. After selecting I Agree, click Install. After the install is done, restart your computer and you may then continue Installing Z-COMM.

   
2.3
Installing Z-COMM
Click the Download Now button to download the ZCOMM.msi install file. Take notice where the ZCOMM.msi file is being downloaded to.
 
Locate the ZCOMM.msi install file and double click it. The first screen will welcome you to the Z-COMM installation. Click Next to continue.

Figure 2: Welcome Screen
   
Next, the Z-COMM License Agreement will come up. To continue with the installation, you must Agree to the terms of service. Click Next to continue.

Figure 3: License Agreement
   
It is recommended not to change the default installation folder for Z-COMM. Choose who you would like to have access to Z-COMM by selecting Everyone or Just Me.

Figure 4: Installation Path
   
Click Next to confirm the installation. After Z-COMM installs, you may close the setup wizard.

Figure 5: Installation Confirmation
   
To start Z-COMM, double-click the shortcut icon on the desktop.
2.4
Un-Installing Z-COMM
To uninstall Z-COMM, Click on Start Menu --> All Programs --> Z-COMM --> Uninstall Z-COMM. You can also un-install Z-COMM by using the Add/Remove Programs under the Control Panel.


Figure 6: Un-Installing Z-COMM
2.5
Running Z-COMM on Windows Vista
To run Z-COMM successfully on Windows Vista the program needs to be ran under the Administrator privileges. To run Z-COMM as an Administrator do the following:
  1. Navigate to the Z-COMM Installation folder (usually C:\Program Files\Z-COMM\)
  2. Right-click the Z-COMM.exe file and select "Properties"
  3. In the Z-COMM Properties dialog box select the "Compatibility" tab
  4. On the "Compatibility" tab locate the "Compatibility Mode" section
  5. Check the box labeled "Run this program in compatibility mode for:"
  6. Select "Windows XP (Service Pack 2)" from the drop-down list
  7. Locate the "Privilege Level" section at the bottom
  8. Check the box labeled "Run this program as an administrator"
  9. Click the "Apply" button and close the Z-COMM Properties dialog box



Figure 7: Running Z-COMM as Administrator



3.

Member Login

The member login screen comes up by default after double-clicking the Z-COMM icon on the desktop. Members (registered users) login to Z-COMM by providing their User ID and password. Member logins allow the user to access contact list features and host meetings.

To login as a member, enter your username and password then click Login.


Figure 8: Memeber Login

Guest Login

Guests may only login to meetings that are hosted by Z-COMM members.

To enter a meeting as a guest:

1.
Click the "Login As Guest" checkbox to show the Guest login screen.
2.
Enter the Meeting Name and Password of the meeting you would like to join.
3.
Enter the Display Name you would like to use during the meeting.
4.
Click Login to enter the meeting. (The meeting must be started by a Host in order for guests to enter the meeting)

Figure 8.1: Guest Login



4.
Secure Instant Messaging
 
This is Z-COMM's main contact window. From this window you can access all of Z-COMM's instant messaging capabilities including, but not limited to, text chat, file transfers and Voice Connect. Settings, online status, meeting tools and other menu items are accessible from this window. This section will focus on instant messaging features and the general Z-COMM layout.


Figure 9: Main Contact Window
4.1
Menus
 
File

Under the File dropdown, change settings, skins, online status, view profile and exit the program actions are accessible. Under my status, you may choose Available, Away, or Do Not Disturb.

My Profile will display information about the user to other users on the Z-COMM system. This can be made private or public.

Under the Password Recovery section you can change your password recovery question and answer. This is used to retrieve your password (Located under Help->Password Recovery on the Login screen).

Figure 10: File Dropdown
 
Skins

Here you can change the color scheme (skin) of the entire application.


Figure 10.1: Skin Selection
 
Meetings

Under the Meetings Dropdown you can Join A Meeting, Start a Quick Meeting and access the Meeting Manager. View Scheduled Meetings and Schedule a New Meeting are also available here. The Exit Meeting selection will become enabled when in a meeting.

In the Meeting Manager you can Schedule A New Meeting, View Scheduled Meetings, View Meeting History, Manage Meeting Guest and Manage Meeting Groups.

Figure 11: Meetings Dropdown
 
Tools

When not in a meeting, Add a New Contact, Chat Rooms, Announcements and the Account Manager are available. The Mute Audio, Pause Video, Whiteboard, Application Sharing, Advanced Web Share and the Conference Call functions will be covered later in the manual.

As an Account holder, the Account Manager allows you to View your Current Users, View the Users Currently Logged In, View the Current Meeting Activity, View and Add Announcements and View the Text Chat History for your users.


Figure 12.1: Chat Rooms Panel

Figure 12: Tools Dropdown

Help

Under the Help menu you have the following: FAQ's (Frequently Asked Questions), Firewall Test, Attendee Types, Support Desk, User Manual and About Z-COMM.

In the FAQ's section you can submit a new FAQ, view current FAQ's or search through already submitted FAQ's.


Figure 13.1: FAQ's

The firewall test will help troubleshoot connectivity issues between users.


Figure 13.2: Firewall Test

When a user fills out the support form, an email is sent to our support staff.


Figure 13.3: Support Desk

Figure 13: Help Dropdown
4.2
Contacts


The contact list shows online and offline contacts. You can manage contacts as well as utilize the instant messaging features from here.

To add a contact, from the Tools menu select "Add Contact". A window will open allowing you to type in the Z-COMM Member ID that you would like to add to your contact list. Enter the Member ID and click Add. When a contact is added, that contact will be pending until the user accepts your request to add them to your contact list.

To delete a contact, you may right-click on the contact that you would like to delete then select "Delete Contact". You will be asked to confirm the deletion.

Blocking a contact will block incoming text messages, file transfers and Voice Connects from that user. It will also make you appear offline on that users contact list. To block a contact, you may right-click on the contact you would like to block and select "Block Contact".

Notifications for contact's online/offline status can be configured in the Setting Window (see "Settings" section below).


Figure 14: Contact Signing On Notification


Figure 14.1: Send Text Message To Online Contact


Figure 14.2: Contact Signing Off Notification

 
Sending A Text Message

To send a text message, double-click a contact's name (or right-click the contact and select "Send Text Message") and the text message window will open. From the send text message window, you can change the text color and boldness by clicking the appropriate buttons. You may also save your chat conversation by clicking the button with the floppy disk on it. You may also print your chat conversation by clicking the print button.

There are five options to choose from in the text message window: Send a File, Send an Email, View Contact's Profile, Invite Contact to 1 on 1 Video Session, Start Voice Connect. These functionalities are described below


Figure 15: Text Message Window

Sending A File
To send a file to another user, click the "Send File" button in the text message window (or right-click on the contact in your contact list and select "Send File"). This will bring up a file browser. Select the File to send and click enter. A window will come up showing the status of the transfer. The transfer may be canceled from this window.

Sending An Email
An email may be sent to a contact by clicking the "Send Email" button in the text message window. Doing this will bring up your default email program.

View Contact Profile
To view the profile of another user, click the "View Profile" button in the text message window (or right-click on the contact in your contact list and select "View Profile").

Invite Contact to 1 on 1 Video Session
To invite a contact to a 1 on 1 video session, click the "Invite User to 1 on 1 Video Session" button in the text message window (or right-click on the contact in your contact list and select "Invite to 1 on 1"). The 1 on 1 Video Session is like a regular meeting with voice and video but lacks the collaboration tools you get with a Quick or Scheduled Meeting.

Voice Connect

To invite a contact to a Voice Conncect Session, click the "Start Voice Connect" button in the text message window (or select the contact in your contact list and press the Space bar). Voice Connect allows Z-COMM users to talk to other users. When contacting a user with Voice Connect, the other user will be asked to accept the Voice Connect request. After accepting, two users may talk with each other. Under the settings window, which will be covered later in the manual, you can automatically accept Voice Connect requests from other users. To end the Voice Connect session, click exit on the small window that appears after connecting.


Figure 17: Voice Connect Invitation


Figure 17.1: Active Voice Connect Window

Figure 15.1: Text Message Tools



Figure 16: 1 on 1 Video Session Panel
 


5.
Meeting Features
  In a video meeting, registered members and guests can join in to communicate through audio, video, text messages, web sharing, whiteboard, application sharing and desktop sharing. Each attendee of a video meeting has one of the four user types:

.
Host: The host has the highest control over a session such as inviting attendees, changing user types, changing session configurations and having the ultimate control over the whiteboard and application sharing. The host sends both audio and video.
.
Presenter: The presenter can control the whiteboard (uploading a PowerPoint file, drawing shapes and turning pages, etc) and application sharing. The presenter sends both audio and video.
.
Speaker: Speakers send both audio and video but have no control over the whiteboard or application sharing. Speakers may use the highlighter tool on the whiteboard (described later).
.
Audience: Audience members do not send audio or video and do not have control of the whiteboard, web share or application sharing.

The creator of the session is the Host. The Host may promote one attendee at a time to Presenter status. If there is a current Presenter when an attendee is promoted to Presenter, the current Presenter will return to Audience status.

The rest of this section describes the various aspects of the video meeting feature.



Figure 18: Main Meeting Window



Figure 19: Other Attendee Video Panel

This video window shows other users in the meeting. From here, you can adjust the volume of that user, expand the video window and send that user a text message or a file.

 

5.1
Starting A Meeting
 
There are two types or meetings: Scheduled Meetings and Quick Meetings. Scheduled Meetings are created in the Meeting Manager.

Quick Meetings are also started from the Meetings dropdown. After clicking Start Quick Meeting, the Quick Collaboration Meeting window is shown. Select the contacts you wish to have a meeting with and click the top arrow to put them in the "Contacts To Invite List". Only contacts whose current status is Available will be shown in the contacts list. Next, type a meeting name and password for the Quick Meeting and click Create. The users in the "Contacts To Invite" List will automatically be sent invitations to the quick meeting.

The default user type for all new meeting attendees is audience.

Figure 20: Quick Meeting Window

Invite Users to a Meeting

Once a meeting is created, the host may invite others to join the meeting. To invite a registered user to join a meeting by User ID, perform the following steps:

1.
Right-click user's name in contact list.
2.
Choose "Invite to Meeting" from the small pop-up menu.
3.
The user will receive the invitation via alert message.
4.
The recipient may accept the invitation by clicking "OK" and enter the meeting.

5.2
Joining A Meeting

With the correct meeting name and password, any user can join any meeting. To join an existing meeting, follow these steps:

1.
Login as a registered user.
2.
Select Join a Meeting from the Meetings dropdown.
3.
In the new "Join Meeting" window that pops up, enter the meeting name and password.
4.
Click the "Join" button.

Leaving a Meeting
When you are in a meeting, you can exit the meeting anytime by clicking the "Leave" button from the main window. However, if you are the host of the meeting, exiting the meeting will end this meeting and everyone will be forced to leave.

   
5.3
Meeting Panel
 
The Meeting Panel displays at the top of the "Meeting Attendees" section of the Z-COMM application once a meeting is started. This panel displays the following:

Meeting Timer (Starts as soon as the meeting is created)
User Name
Meeting Name
User Status (Allows different privileges depending on status)
Pause/Play Video Button
Mute/Un mute Mic Button
Leave Meeting Button


Figure 21: Meeting Panel

Figure 21.1: Status Change Menu (Host Only)



Figure 21.2: Right-Click Meeting Menu
   
  Meeting Statistics

Only the host of a meeting session can view the meeting statistics for each attendee. Here are the steps to do so:
1.
Right-click an attendee from the attendee list.
2.
From the drop-down menu, select "Show Meeting Statistics".



Figure 22: Attendee Meeting Statistics
   
  Change Attendees's Status

Only the host of a meeting session has the privilege to change other attendee's status. Here are the steps to do so:
1.
Left-click an attendee from the attendee list.
2.
From the drop-down menu, select the desired user type.
   
  Request for Status Change

As mentioned earlier, some user types have more privileges than others. For example, an audience cannot send video or audio while a speaker can send both audio and video, but has no control over the whiteboard or application sharing. The presenter has control over whiteboard and application sharing. To request for status change, please follow the steps below:

1.
A user may request status change by clicking the status change icon above their status in the meeting panel. If an attendee wants to have his/her status changed to a user type with less privilege (e.g., from speaker to audience or from presenter to speaker), this occurs automatically. Otherwise, the following steps will continue be carried out.
2.
A window will appear in the host's application indicating that the user has requested status change.
3.
The host may accept or decline the request by clicking on "Accept" or "Decline."
4.
Once the request is accepted, the new status of the attendee will be displayed.
   
5.4
Meeting Tools Panel
 
The Meeting Tools allow access to the collaboration tools including: whiteboard, application sharing, web share and conference line information.
Figure 23: Meeting Tools Panel
  Whiteboard

The Whiteboard consists of a toolbar, a paging section and the shared drawing area. Different user types have different controls on the whiteboard:

.
The Host and the Presenter have full control over the whiteboard. This includes access to all whiteboard tools and new page creation.
.
Speakers can only use the highlighter to bring attention to an area of the whiteboard presentation.